What to do if your account is compromised

If you notice any suspicious activity or any issues with your account, please contact us immediately. 

You can call us at 724-438-9019 Monday-Friday (10-5 regular hours, 9-4 summer hours).

If you notice fraud on your account during non-office hours, you can call 1-888-918-7313 to report the fraud, then contact us when we are back in the office so we can finish processing the fraud case. 

You may also receive text alerts about suspected fraud from the debit card company. 

Although we may contact you about your accounts, an employee will never ask you for your online banking ID/password.

Other information:

How to report your debit card(s) stolen

  • Call the lost or stolen number at 1-888-918-7313
  • Once you have reported it lost or stolen, contact the credit union at 724-438-9019.

Change your account pin number

  • Call 1-866-985-2273 to set up a new pin. Please note that our staff cannot provide previous pins for you, or change pins for you. 

Change your Online Banking password

  • You can change your password and emails for your online banking by logging in and selecting the Profile and Settings button.
  • Your password must be at least 6 characters long, have capital and lower case letters, have at least one number, and one symbol from this set of symbols: ! @ # $ % &  *  ^

If your computer or device is compromised, turn it off immediately. 

  • Have a reputable computer servicing professional inspect and clean your computer and other devices. 

If an account has been fraudulently opened in your name or you have had identity theft, request an extended fraud alert.

You can do this by contacting one of the credit bureaus listed below.

  • Experian - 888.397.3742
  • TransUnion - 800.680.7289
  • Equifax - 800.525.6285
  • File a claim with the Federal Trade Commission (FTC) at www.FTC.gov
  • Contact local police authority

Here is a resource on how to protect yourself against identity theft.

Be wary of potential scams

There are many ways that bad actors may try to compromise your information. 

This brochure provided by the PA Department of Banking explains several types of scams and the ways in which to spot them.

View the brochure here. 

Some other things to note:

  • Although we may contact you about your accounts, an employee will never ask you for your online banking ID/password.
  • Its good practice to make difficult passwords, and to change your passwords every 6 months.
  • Only access your online banking from secure network connections, and to only access your accounts via our official website and app.
  • If you are unsure about any messages, mail, or emails you receive, always contact us at our primary phone of 724-438-9019.